Privacy Policy

Pro Mechanical respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Pro Mechanical collects, uses, stores and discloses personal information, including information collected through our website and in connection with our automotive services.

1. Personal Information We Collect

The types of personal information we may collect include:

your name
phone number
email address
residential or business address, where required
vehicle details, including registration, make, model and service history
information you provide when requesting a quote, making an enquiry or booking a service
records of communications with us
payment and transaction information
information provided through our website, booking system or other online services
technical information relating to your use of our website, such as your IP address, browser type, device information and website activity.

We only collect information that is reasonably necessary for our business activities and the services we provide.

2. How We Collect Personal Information

We may collect personal information when you:

contact us by phone, email or through our website
submit an online enquiry
request a quote
make or manage a service booking
bring your vehicle to Pro Mechanical
communicate with our staff
interact with our website or online services
provide information to us through a third-party booking or service provider.

We may also receive personal information from third parties where reasonably necessary to provide our services or where you have authorised them to provide the information to us.

3. How We Use Your Personal Information

We may use your personal information to:

respond to enquiries and quote requests
arrange and manage vehicle bookings
provide automotive servicing, repairs, inspections and other services
communicate with you about your vehicle or services
process payments and maintain business records
provide customer support
send service reminders or other relevant communications
improve our services and website
manage our business and administrative requirements
comply with legal, regulatory and insurance requirements
protect against fraud, misuse or security risks.

Where permitted by law, we may also use your contact information to send you relevant service information or marketing communications. You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

4. Website, Cookies and Analytics

Our website may use cookies and similar technologies to help the website operate, understand how visitors use the site and improve the user experience.

We may use third-party services such as Google Analytics, Google Ads, Google Maps or similar website and marketing technologies. These providers may collect information about your interaction with our website in accordance with their own privacy policies.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

5. Online Bookings and Third-Party Services

Pro Mechanical may use third-party service providers to facilitate online bookings, website functionality, communications, analytics, hosting, payment processing and other business services.

When you provide information through a third-party service integrated with our website, that provider may also collect and process information in accordance with its own privacy policy.

We only disclose personal information to third parties where reasonably necessary for our business operations, to provide services you have requested, where you have consented, or where disclosure is required or authorised by law.

6. Disclosure of Personal Information

We may disclose personal information to organisations that assist us in operating our business, including:

technology and website service providers
online booking providers
payment processing providers
professional advisers, accountants and insurers
automotive suppliers and service providers where required to provide services to you
government authorities or regulators where required by law.

We do not sell your personal information.

7. Overseas Disclosure

Some third-party technology or online service providers used by Pro Mechanical may store or process information outside Australia.

The countries in which information may be processed can vary depending on the service provider and their infrastructure. Where applicable, we take reasonable steps to use reputable service providers and manage personal information appropriately.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in physical records and may be held using secure business systems or trusted third-party service providers.

While we take reasonable precautions to protect information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate and subject to any legal record-keeping requirements.

9. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact Pro Mechanical using the details below.

We may need to verify your identity before providing access to personal information.

10. Privacy Complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable timeframe.

If the Privacy Act 1988 (Cth) applies to Pro Mechanical and you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

11. Links to Other Websites

Our website may contain links to third-party websites or services. Pro Mechanical is not responsible for the privacy practices or content of third-party websites, and we recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

The current version will be published on our website with the date it was last updated.

13. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact:

Pro Mechanical
Operated by SBJ Mechanical Pty Ltd
ABN: 54 685 679 707
Motor Vehicle Repairer Licence: MVRL64064

Pro Mechanical
Erina, NSW, Australia
Email: service@promechanical.com.au
Website: promechanical.com.au